Managing active sessions helps protect your Spinbit account when you use more than one phone, computer or browser. The available account rules explain how identity, payment ownership and security checks work, while the practical steps below show what to do if another device may still be signed in. You can also review the spinbit account settings and contact support when a session cannot be closed normally.
Why active session management matters on Spinbit
An open session can remain accessible on a shared computer, an old phone or a browser you no longer use. This matters because an account may contain personal details, payment records, balances and verification documents. SpinBit requires one personal account and payment methods owned by the account holder, so access should stay under your control.
Check for devices you no longer recognise
Look for unfamiliar activity after using a public computer, replacing a phone or sharing a device with another person. An unexpected login does not always prove misuse, but it is a good reason to change your password, close other sessions if the option is available, and contact SpinBit support.
| Account detail | Published requirement |
|---|---|
| Minimum age | 18 years |
| Personal accounts | One account per person |
| Required identity details | Name, date of birth and address |
| Required contact details | Email and mobile or contact information |
| Inactive account period | Dormant after 12 months without login or logout |
How to sign out other Spinbit devices
The published account material does not confirm a dedicated “sign out all devices” control or provide a device-by-device session list. Menu names can also change. Start with the account and security areas rather than assuming that closing one browser signs out every other device.
Use the safest available sequence
First, sign out from any device you still control. Next, change your password from the account settings, then avoid saving the new password in a shared browser. If you cannot find a session-management option, ask SpinBit support to explain whether they can terminate other active sessions or secure the account manually.
- Open your account settings and review security or login options.
- Sign out of devices that you recognise but no longer use.
- Change your password and keep it unique to this account.
- Contact support if an unknown session remains active.
What to do after losing a phone or computer
Act quickly if a device is lost, sold or given to someone else. Use the device maker’s remote lock or erase function where possible, then change your SpinBit password from a trusted device. Check whether payment details or email access were also stored on the missing device.
Protect the account and payment route
SpinBit’s rules say withdrawals normally return through the original payment route and an account in the same name. That makes it sensible to review recent account activity and payment notifications after a device is lost. Do not share passwords, verification codes or document images with another person.
SpinBit describes encryption in transit and storage, restricted compliance-team access to verification material, and monitoring for suspicious activity. These are the operator’s published security statements, not independent audit findings. If you suspect compromise, explain the concern clearly when contacting support.
When Spinbit support should be contacted
Contact support when you cannot sign out another device, see activity you do not recognise, lose access to your registered email or receive an unexpected verification request. Live chat and email are advertised around the clock. The published support address is support@spinbit.com.
Prepare useful details before writing
Give support the account email, the approximate time of the unusual activity and the device or location involved. Do not send a full password or unnecessary payment information. Support may request identity checks, especially when account access or withdrawals are affected.
- State whether the device is lost, shared or unknown.
- List the date and approximate time of the activity.
- Ask whether all active sessions can be terminated.
- Request confirmation before trying another withdrawal or deposit.
Session control and responsible gambling
Signing out protects access, but it is not the same as controlling play. SpinBit’s responsible-gambling tools include deposit, loss and wagering limits, time-outs and self-exclusion. These options address gambling behaviour rather than device access, so choose the control that matches the problem.
Use stronger limits when access is the concern
Deposit, loss and wagering limit increases or removals take 24 hours, while reductions are immediate or made as soon as practicable under the relevant rule. Time-outs can last one day, one week, one month or three months. Self-exclusion options range from three months to permanent exclusion.
| Control | Available period or timing | Effect |
|---|---|---|
| Deposit, loss or wagering limit | Daily, weekly or monthly | Controls selected spending or play measure |
| Limit increase or removal | 24 hours | Delayed change |
| Time-out | 1 day to 3 months | Play, deposits and promotions suspended |
| Self-exclusion | 3 months to permanent | Exclusion across the licensee’s brands |
| NZ Gambling Helpline | 0800 654 655 | Available at any hour |
Final Spinbit session checklist
Good session management combines a secure password, careful device use and a quick response to anything unusual. Because a confirmed universal sign-out control is not documented, do not rely on closing one browser alone. Secure the account from a trusted device and ask support for direct help when needed.
Before you finish, confirm that you have signed out of shared devices, changed reused passwords and checked recent account activity. If gambling access itself is the concern, use a limit, time-out or self-exclusion option instead of relying only on session controls.
